FAQ

Wich terms applies when I make a purchase?

We offer all our customers a 30 days money back-warranty. If you wish to make a refund please return the package to our Webshop Warehouse, namely the sender.

Please contact our customer service at kundservice@boomerang.se and ask for a return form and we will send it to you. Please attach it to the package before sending it.

Furthermore you have to be 18 years or over to make a purchase in the webbshop.

Underwear garment must be returned in unopened package in order for money-back warranty.

I'd like to make a purchase. When do I get the delivery?

After your purchase from www.boomerangstore.com you will receive a confirmation letter sent to your current e-mailadress, the one that you stated in the purchase formula.

If you haven't received the confirmation, first of all you need to go through you e-mail settings. Make sure that the spamfilter hasn't stopped the letter.

Our deliveries is run by DHL or UPS and estimated delivery dates are 3-7 days, weekend days are not included.
In the case when you still haven´t recieved it, please contact our customer service and we will assist you.

I'd like to make a refund or change my order, how do I do?

If you want to return your order or parts of it, please return it in the package. Contact kundservice@boomerang to get a return label for your shipping. It would be great if you enclose the product with the plastic bag, received in the package. Please notice that the product shall be unworn and that the price-tag stays on.If you want to make a change in your order, first we need to receive your returned item before we can cancel your invoice or make a refund to your account.

After that , you need to make a new order with the correct product.

I want to make a card payment, how does it work and which card is validated?

Choose between following credit cards:

-American Express

-VISA

-Mastercard

You can pay online. Boomerangstore.com is connected to Verified by Visa and Mastercard SecureCode. Only affected banks will get in contact with your information that will be delivered by you in the opened window. When you as a customer has identified yourself the transaction will be made.

How do I contact the Customer Service?

You are welcome to contact us at kundservice@boomerang.se
From Monday to Friday 08-12.00 we´ll be at your service.

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